Car Rental FAQ’s

Use our “Manage Booking” page with your reservation number and email address. Select Modify Booking and submit the change. A change is subject to the supplier’s acceptance and may affect the price.

Request extras through “Manage Booking” by selecting Modify Booking. Extras such as child seats and additional drivers depend on availability and may be payable at the rental desk; check your offer and voucher.

Check your spam folder and the booking status in Manage Booking using your reservation number and email address. If confirmed, your voucher should be available there. If it is still pending, wait for supplier confirmation; contact us through the contact page if pickup is close or you cannot find the voucher.

Sign in to “Manage Booking” with your email address and reservation number, then use Modify Booking to add the flight details. If that does not work, use the contact page.

Use “Manage Booking” and select Cancel Booking. Read the cancellation conditions for your selected offer before confirming. 
Cancellation and refunds depend on those conditions:

1. Check the applicable free-cancellation deadline and any cancellation protection on your booking.
2. Late cancellation or no-show charges may apply; the refund, if any, depends on your booking terms.

Before collection, request a later return through “Manage Booking“; the supplier must approve the change and the price may change. After collecting the car, contact the supplier using the details on your voucher and agree any extension and local charge directly.

A one-way rental may be available for your route and supplier. Search using a different drop-off location, then check the selected offer’s Rental Terms and voucher for any one-way fee and where it is payable.

Delivery or collection may be available depending on the supplier and location, sometimes for an additional charge. Confirm the arrangement before booking rather than assuming the car will be delivered.

Inclusions vary by offer. Check the selected car’s Rental Terms before payment and the Rental Conditions on your confirmation voucher. Collision Damage Waiver, theft protection, liability cover, taxes, fees and mileage are not automatically included in every rate.

Collision Damage Waiver:

If included, CDW normally limits your liability for damage but an excess and exclusions may apply. Check the offer for the amount and excluded damage.

Theft Waiver:

If included, theft protection may limit liability for theft, subject to an excess and exclusions. Check the selected offer.

Third Party Liability Insurance

Check whether liability cover is included and its limits in the Rental Terms and voucher. Do not assume the same cover applies to every country or customer.

Review the Rental Conditions on your voucher before pickup and ask the supplier about anything unclear.

The price and any amount payable at pickup depend on the selected offer. Check Rental Terms for taxes, mileage, fuel policy, one-way fees, extras and other local charges, then compare them with your voucher before signing at the desk.

Bring the confirmation voucher and the original documents required in your selected offer’s Rental Terms and voucher. These commonly include a valid driving licence, identification and a payment card in the main driver’s name; an International Driving Permit may also be required. Check the exact card and document rules before pickup.

For a booking or website issue, use our contact page and include your reservation number. For a problem with the car or rental service, contact the supplier using your voucher details and keep relevant documents.

Cross-border travel depends on the supplier, vehicle and destination. Check Geographical Restrictions or Cross Border Travel in the selected offer’s Rental Terms and your voucher. Tell the supplier before travel; permission, documents and fees may be required.

If the car breaks down, contact the supplier using the assistance details on your voucher. After an accident, contact the supplier promptly and, if another party is involved or local rules require it, the local authorities. Follow the supplier’s reporting instructions and keep copies of the reports and documents.

Your confirmation voucher names the rental supplier and gives its pickup location and contact details. Use those details if you cannot find the desk; if you still need booking assistance, use our contact page.

Check Manage Booking with your email address and reservation number to view a confirmed voucher. If you cannot find your reference or voucher, use our contact page with your name, booking email and pickup details so we can help locate it.

If your flight is delayed, cancelled or rescheduled, contact the supplier promptly using the details on your voucher. Supplying your flight number helps them track arrival, but does not guarantee that the car will be held; late or after-hours pickup may cost extra.

A child seat may be offered as an optional extra. Request it when booking, check the price and availability in the selected offer, and confirm it with the supplier before travel. An online request does not guarantee one will be available at pickup.

Call the supplier using the number on your voucher if the pickup office is closed. Ask whether after-hours collection can be arranged and whether a local fee applies. If you cannot reach the supplier, contact us promptly through the contact page.

Most suppliers require a credit card in the main driver’s name for the security deposit, but some offers may allow another method. Check the selected supplier’s Rental Terms and your voucher before booking; do not assume an online debit-card payment means the same card will work at pickup.

A flight number helps the supplier identify your arrival and monitor a delay. Give the correct number when booking or add it through Manage Booking, but contact the supplier if your plans change; the number alone does not reserve the car beyond the agreed pickup terms.

Minimum and maximum driver ages vary by country, supplier and car category. Check the selected offer’s Rental Terms and your voucher. Young- or senior-driver fees may apply; do not rely on a single age range for every rental.

Available on Request means supplier confirmation is still pending; it is not a confirmed vehicle. Check your booking status and wait for a confirmation voucher before relying on the rental. If pickup is near, contact us through the contact page.

The supplier sets the security deposit for the selected car and location. Check its amount, card requirements and release conditions in the Rental Terms and your voucher. The supplier normally blocks it at pickup; extra charges can affect the amount returned.

365CarHire lets you compare available rental options and review the selected supplier’s terms before booking. Prices, payment amounts, vehicle availability and cancellation conditions depend on the offer.

The amount due online and the amount payable at pickup depend on the selected offer. Some bookings are partly paid online; others are fully prepaid. Review the payment breakdown before confirming and carry the card required for the supplier’s security deposit.

A vehicle shown as “or similar” represents a category; the supplier may provide a similar model within that category. Only a deal explicitly marked Guaranteed Model promises the specific model. Check the voucher and raise any mismatch with the supplier at pickup.

Displayed seating and luggage capacity are supplied for the offered car category, but the exact model may differ unless it is a Guaranteed Model deal. Check the selected offer for capacity you need and raise any mismatch with the supplier at pickup; contact us if you need booking help.